Abstract

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AN OVERVIEW ON SIX SIGMA: QUALITY IMPROVEMENT PROGRAM

Neha Gupta


Six Sigma is a smarter way to manage business or department. It is a vision of quality that equates with only 3.4 defects for million opportunities for each product or service transactions, Strives for perfection. We believe that defects free product can be in any organization implementing six sigma. In this paper, we presented an overview of the process which explains how six sigma increase the overall quality improvement task into a series of project management stages: Define, Measure, Analyses, Innovation, Improve and Control. We will describe dependence of six sigma on Normal Distribution theory and also process capability. It gives a small note on the assumptions made in six sigma methodology of problem solving and the key elements involved .A brief view on Defects Per Million Opportunities (DPMO) Analysis is given.