Abstract

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ESTABLISHING A CONSUMER ANIMOSITY MODEL: MODERATING EFFECTS OF COUNTRY IMAGE, WORD OF MOUTH AND CORPORATE SOCIAL RESPONSIBILITY

Chow Chee Yong, Ting-Hsiang Tseng


This study aims at examining the moderating effects of country image, word of mouth and corporate social responsibility on effect of consumer animosity. International marketers have to be aware of the negative effect of consumer animosity on purchase intention. The purpose of this study is to investigate different marketing strategies of the product from animosity country could whether moderate local consumer animosity, such as setting up a better country image, enthusiastic in CSR activities, and implement